At SnugCity, we are committed to providing transparent, legally compliant, and reliable delivery of our premium bedding, luxury pillows, duvets, mattress toppers and home comfort products across the United Kingdom.
This Shipping Policy is drafted in accordance with:
- The Consumer Rights Act 2015
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- UK GDPR and Data Protection Act 2018
1. Delivery Coverage
Standard Delivery in UK mainland – FREE
All orders placed on snugcity.co.uk qualify for Free Standard UK Delivery, regardless of order value.
There are no hidden fees.
Express Delivery – Paid Upgrade
Customers may select Express Delivery at checkout for faster dispatch and priority courier handling.
Express shipping fees are clearly displayed during checkout before payment confirmation.
All shipping options are configured via our WooCommerce checkout system and shown transparently prior to order completion.
2. Processing & Dispatch Times
Orders are typically processed within:
1–2 Business Days (Monday–Friday, excluding UK public holidays)
Dispatch confirmation is sent via email once your order leaves our warehouse.
During peak periods (e.g., seasonal bedding promotions), dispatch times may be slightly extended.
3. Estimated Delivery Times
Estimated delivery windows:
Free Standard Delivery: 2–4 working days
Express Delivery: 1–2 working days
Delivery timeframes are estimates and not guaranteed unless expressly stated.
In accordance with the Consumer Rights Act 2015, goods will be delivered:
Within the agreed timeframe; or
If no timeframe is agreed, without undue delay and no later than 30 days from the date of contract.
4. Transfer of Risk
Risk in the goods transfers to the customer once the products are delivered to the address specified in the order.
Ownership of goods transfers only once full payment has been received.
5. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
SnugCity shall not be liable for:
Delays due to incorrect or incomplete address details
Failed delivery attempts resulting from customer error
If an order is returned due to incorrect address information, re-delivery charges may apply.
6. Delivery Issues & Damaged Items
If your bedding, pillows, duvet or other product arrives:
Damaged
Defective
Incorrect
Marked as delivered but not received
You must notify us within 48 hours of delivery confirmation.
Under the Consumer Rights Act 2015, customers are entitled to goods that are:
As described
Of satisfactory quality
Fit for purpose
Where goods fail to meet statutory standards, customers may be entitled to repair, replacement, or refund.
7. Tracking Information
Upon dispatch, customers receive:
Courier name
Tracking number
Estimated delivery date
Tracking information is sent to the email address provided at checkout.
8. Data Protection & GDPR Compliance
SnugCity processes personal data strictly in accordance with:
UK GDPR
Data Protection Act 2018
Shipping information (name, address, contact details) is shared only with authorised courier partners for the sole purpose of order fulfilment.
We do not sell or distribute customer data to third parties for marketing purposes without explicit consent.
Please refer to our Privacy Policy for full details.
9. Force Majeure
SnugCity shall not be held liable for delivery delays caused by circumstances beyond reasonable control, including but not limited to:
Courier network disruption
Extreme weather
Industrial action
Government restrictions.
10. Contact Information
SnugCity Customer Support
Email: Store@snugcity.com
Website: www.snugcity.co.uk
We are committed to ensuring your luxury bedding and home comfort products are delivered safely, promptly, and in full compliance with UK consumer law.
