These Terms & Conditions apply to all orders placed with Snug City Ltd through snugcity.co.uk. Please read them before placing an order. By placing an order you agree to these terms. They do not affect your statutory rights as a consumer.

1. About us

snugcity.co.uk is operated by Snug City Ltd, 87 Carr Road, Nelson, Lancashire, BB9 7SS, United Kingdom. You can contact us by email at [email protected] or by phone on 01282 505070 (Monday to Friday, 09:00 to 17:00).

2. Our products

We sell bedding and home comfort products, including duvets, pillows, bed linen, mattress toppers and mattress protectors. We take care to describe and photograph our products accurately, but colours may vary slightly depending on your screen, and sizes and weights are approximate.

3. Prices and payment

  • All prices are shown in pounds sterling (£) and include VAT where applicable.
  • Delivery costs, if any, are shown clearly at checkout before you pay.
  • We accept payment by PayPal and by major debit and credit cards through Stripe. Payments are processed securely and we never see or store your full card details.
  • If a product is listed at an incorrect price due to an error, we will contact you before dispatch and you may choose to continue at the correct price or cancel for a full refund.

4. Your order

After you place an order you will receive an email acknowledging it. A contract between you and us is formed when we dispatch your order and send you a dispatch confirmation. We may decline an order, for example if a product is out of stock, and in that case we will refund any payment in full.

5. Delivery

  • Standard delivery is free on all orders to UK mainland.
  • Express delivery is available at checkout for £5.99.
  • Orders are usually dispatched within 1 to 2 business days. Estimated delivery is 2 to 4 working days for standard delivery and 1 to 2 working days for express delivery.
  • Full details are in our Shipping Policy.

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes to you once we have received full payment.

6. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. In addition, we offer a 30-day money back guarantee. How to return an item, and the condition items must be in, is explained in our Returns & Refund Policy.

7. Faulty or incorrect items

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at [email protected] and we will arrange a repair, replacement or refund as appropriate.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss or damage that is not foreseeable, or for delays caused by events outside our reasonable control, such as courier disruption, severe weather or industrial action. Nothing in these terms limits our liability where it would be unlawful to do so.

9. Your personal data

We process your personal data in line with UK GDPR and the Data Protection Act 2018, only to fulfil your order and provide customer service, and we share delivery details only with our courier partners. We do not sell your data. See our Privacy Policy for full details.

10. Using our website

We aim to keep snugcity.co.uk accurate and available, but we cannot guarantee that it will always be error free or uninterrupted. All content on this website, including text and images, belongs to Snug City Ltd and may not be copied without our permission.

11. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

12. Contact us

If you have any questions about these terms, please contact Snug City Ltd at [email protected], call 01282 505070 or write to 87 Carr Road, Nelson, Lancashire, BB9 7SS.